Lamoda - Return of goods

Sometimes the purchased goods have to be returned. There may be a lot of reasons - the detected cosmetic defects, mood change, expected a slightly different shade/length/shape or gift did not fit in size. You should not worry: Lamoda He adheres to the same policy as all trading floors in the territory of the Russian Federation: you can return the goods that have not suited you within two weeks. The goods should be in its original condition, with a shortcut and in the packaging of the manufacturer. A claim to quality or another explanation of the reason for the return is not required - you can get money back, even if you just changed your mind. How to do it return to Lamoda? This article will clarify all the nuances regarding the procedure for returning the goods, and will help you avoid underwater stones.

Lamoda - return of goods if it did not fit after the fitting

You can return it even before payment. Products with home delivery are brought to you for fitting: you can give everything that did not fit, ask the merchant representative of a different size, style, coloring and pay only those goods that completely arranged you. Carefully check the order of the order and each thing separately for marriage and cosmetic defects.

Lamoda - return of goods after a while

• To do this, you need to log in on the site under the same name for which the order was placed. This can be done at an email address or through social networks.
• In your personal account, you need to open the refund form, select the number of the right order and the position of the goods that you will return. Enter your details to receive a money transfer.
• Print the return form Lamoda And put your signature.
• You can use the mail and send the inappropriate goods along with the application to the address of the main office Lamoda: 140150, Moscow Region, the village of Bykovo, a/I No. 47, “buyshuz”. In this case, you will have to pay for your yourself. You can get information about tariffs and deadlines on the Russian Post website.
• If in your city there are points of the Lamoda product, then you can take the goods to the nearest office (Fadeeva St., 5, 19 or Ordzhonikidze St., 9, building 1 in Moscow). The points work from 10:00 to 20:00 without breaks and weekends.
• You can attribute the inappropriate goods to the Pick-Up.ru orders only if you received an order at one of these points.
• You can return the order through PickPoint postmates only if the order was received in the postam.
• Expect a refund within 10 days from the date of receipt of Kushuz LLC your written application for a return of the goods.
• As soon as the goods return to the warehouse, you will receive an SMS notification about the money transfer.

Sample application for returning goods to Lamoda

Return of goods to Lamoda by mail

This is a simple and convenient way to return the goods from the regions of Russia, if you have time. Use the usual postal item, without imposed payment. Money will be transferred to you to these details after the goods arrive at the warehouse.

You need to put in the parcel:

• All unnecessary goods without traces of operation, with original labels from the manufacturer and in the original intact packaging.
• Photocopy of your passport.
• Filled application.
• Invoice.
• Check.

Return of Lamoda goods through the postmate PickPoint

You can return the goods through the postmate in cities: Sosnovy Bor, St. Petersburg, Nizhny Novgorod, Vladimir, Tver, Lipetsk, Kaluga, Veliky Novgorod, Rostov-on-Don, Obninsk, Belgorod, Krasnodar, Kazan, Sochi, Novorossiysk, Ryazan, Eagle, Eagle Togliatti, Cherepovets, Anapa, Volgodonsk, Kursk, Omsk, Chelyabinsk, Perm, Murmansk, Elista, Izhevsk, Zlatoust, Nizhny Tagil, Novokuznetsk, Tomsk, Kemerovo, Barnaul, Krasnoyarsk, Kaliningrad, Arkhangelsk, Norilsk, Khabarovsk, Chita, Khundy- Khanty- Khanty- Khundy- Khundy- Khundy- Khundy- Khundy- Khundy- Khundy- Khundy- Khundy. Mansiysk, Nakhodka, Zelenograd, Krasnogorsk, Ramenskoye, Magnitogorsk, Orekhovo-Zuevo, Klin (Klinsky).

You will need:

• Pack in the package inappropriate goods and a return application. Keep the original packaging and labels. Fix the package with tape to avoid random access to invested items, their loss or loss.
• Verbitatively write a phone number on the package so that you can receive SMS notifications.
• Choose in the postmate the panel "Obtaining/sending orders". In the window that opens, select the “return the goods” option.
• In the window that opens, “Select the place of receipt of the delivery”, select “Postamat/Pickpoint point”.
• Enter the individual code that you received by SMS or by e -mail when receiving the order.
• Pay the cost of the return. The amount will depend on the city of delivery of goods.
• Get a printed return sticker from the postamat and stick it on a bag.
• Put the package in the stagmate cell. Do not forget to take a receipt about receiving a return.

Return through the refunds of the orders of Lamoda

• Fill in your personal account the form of return, print it and sign it.
• At the order of issuing orders Lamoda To return you, you will need a check or another payment receipt, filled out with a signature and your passport.
• The goods that you want to return should be in its original condition without traces of operation, in an intact original packaging with the manufacturer's label.

Return of goods bought on the lamoda marketplace

Lamoda He seeks to expand its assortment, therefore, in addition to placing its products, the online store provides a platform for selling partner organizations. Buying on the site Lamoda The goods are for third -party sellers, you can be sure of the quality of the product and service. However, the rules of return Lamoda These goods do not apply. If you bought goods on the marketplace Lamoda, Detailed information about the return can be found from your seller.

Useful information: Returning conditions to Lamoda

• When choosing a method of returning funds, it is better to indicate the bank card number. Such transfers are carried out faster than postal transfers. Depending on the translation method, the procedure can take up to 10 days.
• Within 14 days, you can return the goods of good quality, inappropriate in color, size or model, without explanation.
• You can return both the entire order and individual names.
• Each model has a warranty period provided by the manufacturer - this information is attached to the product. You can return the product that has lost its original condition during operation before the expiration of the warranty period.
• Warranty periods for shoes begin with the time of the season: the winter collection from November 01 to March 01; Spring collection from March 01 to May 01; Summer collection from May 01 to September 01; Autumn collection from September 01 to November 15.
• The order of incorrect configuration or goods with marriage/cosmetic defects should be returned with labels and checks, in an intact original packaging from the manufacturer.
• If you return the goods of inadequate quality, Lamoda It takes on expenses for its shipping back.
• If you return the goods purchased with an advance payment, the return of funds will be carried out to the bank card with which the payment was made. Problems may arise if you paid for the goods from a bank card registered with a third party.
• Some categories of goods are not subject to return and exchange (tights, stockings, socks, linen, cosmetics, perfumes, personal hygiene items, jewelry and jewelry.

The ability to simply return the inappropriate goods closer to the Internet shopping closer to the usual walk in boutiques. Now you can make purchases not only quickly, but also with the confidence that you will get exactly what you need, or return your money. Nevertheless, the best option is to choose delivery by courier, try on the selected goods and give out of unsuitable things back even before payment. This will save time, efforts, and sometimes money for mail - if there are no points of issuing goods in your city.