How to open a dispute on Aliexpress. When you need to open a dispute on Aliexpress. How to aggravate a dispute on aliexpress

Any purchase over the Internet carries a certain risk for the buyer. You always need to understand: until the moment of receipt and unpacking of the goods, the order is a “cat in the bag”, and there is a potential probability that the buyer will remain the dissatisfied result of the trade transaction. Paying purchases on Aliexpresc, the buyer is insured from unscrupulous sellers with a customer protection system. Despite the fact that the prevailing number of buyers is completely satisfied with their acquisition, there are exceptional situations. What then to do if you received broken watches or an order was generally lost on the road? Let's figure out how to defend our rights in a dispute on Aliexpress.

What does it meanconcept "" open a dispute to Aliexpress "?

If you have opened the long -awaited parcel with Alcospress, and the thing is too great for you or it turned out to be defective at all, no need to be upset. Of course, Chinese goods are not famous for special quality, but they must have the appropriate appearance and fulfill their target purpose. Aliexpress He tries to protect buyers from dishonest sales as much as possible. Therefore, in the case of an unsuccessful transaction, it provides partial or complete compensation. If you are among the deceived buyers, the first thing you should do is contact the administration and open a dispute (dispute) on Aliexpress.

A dispute is a procedure for considering the buyer's reasonable claims to the quality of the goods purchased on Aliexpress. This is a kind of consumer protection system developed by the trading platform. To the protection service for Aliexpress The proceedings began on dishonest purchase and sale, the consumer should open a dispute and clearly indicate and argue all his discontent. Therefore, an open dispute on Aliexpress is the only tool for resolving controversial issues between participants in the trading transaction.

Important! Under no circumstances, do not confirm the receipt of the goods before you personally check the package. Otherwise, you will lose technical support, and you will be denied proceedings.

Where to get complete information to open a dispute on Aliexpress?

When you received the ordered lot and it completely suits you, the only thing that needs to be done is to confirm receipt and add a good review. But how to act if the goods are not suitable? First you need to find out how much time you have to appeal the trading transaction. The period of protection for the purchase is always limited and is approximately 1.5-2 months. But this time is completely enough to check the goods received and seek help if you are unhappy with the purchase. When the time of dispute expires on Aliexpress, the purchase is considered completed, and the money is transferred to the seller’s account. Therefore, it is worth obtaining the necessary information about the product and the time timer as soon as possible and draw up a complaint. You can do this like this: “My orders” - a window with an order that you want to challenge is “View Details”. It will indicate how much time you still have to open a dispute.

Basic the reasons for the dispute on Aliexpress

It is impossible to open and win a dispute without significant reasons. Therefore, it is necessary to state your requirements in a special form in detail and it is advisable to attach a photo to them with evidence of the inconsistency of the goods. An application for activation of the dispute may be accepted in two cases: the order is not delivered or the lot does not correspond to the technical description on the site. But how to win a dispute on Aliexpress? You just need to correctly indicate the reason why the purchase is not suitable, and attach evidence.

If the product is not received, the dispute opens for the following reasons:

1. The order has not come or is strongly delayed. If the time has passed, and you have not been delivered to the order, you must definitely contact the seller and find out the reason for such a delay. If the delivery of the goods has been delayed for technical reasons, the seller will offer to extend the customer protection period for a while. If the seller does not get in touch, you got to an unscrupulous person and your goods were not sent. In this case, you need to immediately open the dispute.
2. The package was lost. If in the section on your order you found that it was delivered to the wrong address or was lost, immediately open the dispute. If when placing an order your address data is indicated correctly, then the seller and the carrier are responsible for the technical lining with delivery. Option of how to dispute on Aliexpress, will only depend on the seller’s reaction to your claims. But, as a rule, sellers immediately compensate for material damage without the intervention of the site administration.

If the goods come, but it does not suit you, the dispute can be opened, referring to the following reasons:

1. External signs of marriage. If the thing has defects or is in a state of non -working state, the seller has the right to demand complete compensation for the purchase.
2. The wrong lot that was indicated in the order came. For example, you ordered a bag for one laptop model, and you were sent for another. In this situation, a conscientious seller will invite you to issue a return or provide partial compensation.
3. The goods are damaged during transportation. Fragile things, for example, a phone or a set of dishes can easily break with improper transportation. But to open the dispute, photos will be required when unpacking, where it is clearly visible that the goods were obtained in a damaged form.
4. Clothing, shoes or other wardrobe items do not match the descriptions in the size table. If you correctly removed your measurements and ordered exactly the size that was suitable on the table on the order page, feel free to open the dispute. But if you just ordered "by eye" and the size is not enough for you, the administration Aliexpress will reject the dispute.
5. The goods are different in color, shape, composition, smell, configuration, etc.. Even another shade of jeans, the absence of headphones complete with the player or an unpleasant odor must be contested.
6. You had to pay for delivery, but the order stipulated that it would be free. You have the right to demand compensation for the cost of delivery from the seller.
7. The goods turned out to be a fake. It is absolutely pointless to look for original goods on the site with Chinese copies, but if the sales indicated that he is selling the original and sending a copy, he will have to be responsible.
8. The number of pieces is not true or the parcel is empty. For example, you paid for three sets of bedding, and two came. After the dispute is opened, you will be shared by the cost of the missing thing or send an additional order.

Advice! If the seller asks to close the dispute on Aliexpress, first, make sure whether the cost of compensation is changed, and then confirm the closure of the dispute. In some cases, sellers deceive inexperienced customers and, in the section with the amount of compensation for damage, prescribe “0” dollars.

In what cases is the dispute on Aliexpress does not open

For the dispute to be open, there must be certain reasons. But often buyers begin to panic and prematurely attack the administration of the trading platform with claims to the seller. To exclude false applications for disputing the purchase, there are a number of reasons why the dispute does not open:

1. The movement of the parcel by the track number is not monitored. This issue must be resolved with the help of personal correspondence with the seller. Perhaps the track-number is incorrectly indicated or has not yet managed to register in the system (this may take up to 15 days after sending). Or maybe the seller did not fully pay for the parcel, and she did not cross the border of China or there are simply technical problems on the site with the order tracking.
2. You costs to buy goodswho ordered. In the section of disputes, decisions about cancellation of the order are not made.
3. The order is placed by mistake. The only thing you will be offered is to discuss the procedure for returning the goods to the seller. But sending will be made at your expense, and a refund will take a lot of time.

For how much to open a dispute on Aliexpress

According to the new regulation of the protection of the rights of the buyer on Aliexpress, you can make a dispute only ten days after the appearance of the track number of your order. Previously, the seller’s untouchability limit was 6 days, but the site administration decided to protect sellers from impatient buyers. The administration also provided the opportunity to appeal the order for 15 days after the closing of the order, if the situation is quite significant. Before that, it was possible to open the dispute only until the order was closed.

How long does the dispute on aliexpress last

Solving disputes on Aliexpress It can last about two months. First, within 15 days there is a correspondence between the parties to the trading transaction. The buyer may require complete or partial compensation for the goods, depending on his claims. The seller, in turn, can fully satisfy the opponent’s requirements or refuse to return funds. In this case, the buyer can contact the store administration and aggravate the dispute. Then a special department will be engaged in the disputed situation Aliexpress And it will take another 30-40 business days.

When it may be necessary to extend the dispute on Aliexpress

There are situations when you need to extend the dispute. For example, the buyer opened the dispute until the order is received due to its delay. The seller confirmed that he settled technical issues and the order already on the road, so he asks the buyer to extend the dispute a little. This is beneficial for both sides, since the seller does not have to send money for the actually sent order, and the buyer will not need to send the goods back or send money when he receives an order.

Only the buyer can extend the dispute. You can do this by a modification of the dispute (you need to press the Modifi key). After that, the timer with the expiration of the dispute will automatically last.

Advice! If the timer shows that the term of protection is running out, and there is still no product, use the additional function of extending the time by clicking the “Request Buyer Protection” button.

How to open a dispute on Aliexpress: step -by -step instructions

To open a dispute, you will have to perform such an algorithm of actions:

• Enter your login on the site aliexpress.ru.
• Go to the section "My Aliexpress" - "Orders".
• Open the order that you need to challenge.
• Click "Open the dispute."

• A window will open in front of you, where you need to indicate whether the order has been delivered or not. If the order is received, but does not correspond to the specified description, press yes. But like on  Aliexpresc to open a dispute if the goods did not come? You need to select the item “The package has not come” and continue to fill out the entire shape in turn, which will change slightly depending on your answers.
• If you open a dispute about poorly goods, you will be offered to fill out a form with possible problems. What to write in a dispute on Aliexpress Depends on the specific situation. For example, if you received pencils in the wrong amount indicated when placing an order, so write.
• Next, you need to indicate the amount of money that you want to get back. There are two options: a complete or partial return of money.
• Now you need to indicate whether you want to return the goods to the seller or not.
• After that, an empty form will open in which you need to clearly state your claims and requirements in English. It makes no sense to write in Russian, no one will understand you in China anyway. If you do not speak a foreign language, you can use an online translator.

• After that, the site administration will offer to add photos or videos with evidence of poor -quality goods. This can be done by pressing the “Add applications (Images)” and “Add Video” keys. By the way, the maximum file size is 2 MB, and for the video - 500 MB, so downloading the video directly to the site will not work. For convenience, you can post a video on Yandex.Disk or other video hosting, for example, on mediafire, and on Aliexpress Just specify a link to the video. If you do not know how to upload a video to Aliexpress in a dispute, contact the site support service. After the files are completely uploaded, click “Send”.

• Now it remains to wait for the seller’s answer. For 5 days, he is obliged to give a response to the dispute. If the answer does not follow, the dispute will close in your favor. When the seller will respond, the window will open, in which your requirements and evidence will be indicated on the left, and on the right the seller’s response and his evidence.

At this stage, you can stop the disputing procedure if you agree. If you do not know how to cancel the dispute on Aliexpress, just click the “Stop the argument” key. In case of the seller’s refusal to satisfy your requirements, wait for the end of the seven -day period, and the dispute will go to the administration.

Advice! You can conduct correspondence with the seller through a special dialog box for seven days from the date of the opening of the dispute.

How to aggravate the dispute Aliexpress: step -by -step instructions

Not all sellers cordially go towards dissatisfied customers and peacefully satisfy their requirements. If the seller rejected the submitted arguments or set the compensation amount in the amount of “0” W.E., feel free to go to the aggravation of the dispute and then the administration will study all the details of the conflict situation.

Previously, after the seller rejected the dispute, an additional key to “Wall the dispute” appeared on the page’s page with the details of the order. After its click, a notification appeared with the inscription "The dispute was sharpened and is under consideration."   But now, often the question arises, why there is no button “Wall the dispute on Aliexpress"? Starting from July 2016, the opening and conduct of the dispute has been simplified a little and the exacerbation of the dispute occurs automatically if the parties do not agree within seven days.   On average, you have to wait for an answer within one month. Additionally, the site administration may require order information.

Extensively dispute on Aliexpress It is considered exclusively by representatives of the administration of the trading platform. Neither the buyer nor the seller can participate in the dispute or to influence the final decision. As a result, the seller has two options: either comply with the buyer’s requirements or agree with the decision of the administration.

Note! If the dispute was won by the buyer, money is returned to him within 3-15 days to the account, from where the order was paid.

Is it possible to open a dispute on Aliexpress again?

There are situations when the buyer needs to re -open a dispute on the same order. For example, you paid for the order, but it is delayed. You open the dispute and the seller reports that the parcel is on the way, and you are closing the dispute. But here you get the ordered TV, and it is not working and re -open the dispute. It is quite realistic to do this, but only within the framework of the buyer protection system. When the time will come out, it is impossible to open. Get complete information about the conduct of the dispute and how to re -open the dispute on Aliexpress Can here.

Aliexpress-One of the few trading Internet resources that provide the buyer with a full guarantee of purchases. If you are on a dishonest seller, feel free to seek help and your rights will be delayed in a dispute on Aliexpress.